Responsible Gambling

We are committed to safer play and to helping every customer enjoy controlled, responsibly managed gambling. At Wildies we put player safety first and provide clear tools and support so you can set limits, take breaks or get help if gambling stops being fun. Below you will find the practical options available on your account and guidance on where to turn for professional support.

Player protection principles

We believe gambling should be entertainment only. We use a risk-based approach to protect customers - combining customer controls, verification checks and trained support staff. Our goal is to reduce harm, detect risky behaviour early and make it straightforward for you to manage your activity.

Activity-control tools

Account limits

You can set deposit, loss and wager limits from your account settings. Limits can be applied per day, week or month and take effect immediately. Limits are reversible but some reductions may require a cooling-off period to be removed for your protection.

Session controls

Use session reminders and time-outs to limit how long you play. These are ideal if you want shorter, more controlled sessions or a short break from the site.

Deposit limits

Deposit limits help you control how much you add to your account. Choose a daily, weekly or monthly cap that suits your budget. The minimum recommended starting point is modest and you can increase or decrease the cap in your settings, subject to any mandatory cooling-off periods.

Loss limits

Loss limits let you set a maximum net loss over a given period. Once the limit is reached, further play is blocked until the period ends or you change the setting under the required delay. This tool is designed to prevent chasing losses and to keep play within affordable levels.

Time limits and self-exclusion

If you need a break, choose a time-out for a set number of days or opt for self-exclusion for longer periods. Self-exclusion closes access to your account for the chosen timeframe and may include blocking by third-party services where available. To request a full account closure or self-exclusion, contact support at [email protected].

Recognising problem gambling

Warning signs include spending more time or money than intended, chasing losses, neglecting work or relationships, and repeated failed attempts to stop. If you or someone you know shows these signs, act early and use the tools above or seek professional help.

Tips for staying in control

Set a budget before you play and stick to it. Use deposit or loss limits and enable session reminders. Avoid gambling when stressed or under the influence of alcohol. Treat gambling as a form of paid entertainment, not a way to make money.

Professional help and support organisations

If you need specialist support, contact GamCare for advice and the National Gambling Helpline, or visit GambleAware for information on treatment and counselling. These organisations offer confidential help and practical tools to manage gambling-related problems.