Need Help? Contact Us
Our support team is ready to help with account-related issues, verification checks, technical concerns or general feedback. If you need assistance with deposits, withdrawals, responsible gambling tools or site features, contact the team and we will respond promptly. Live chat is the quickest route for urgent queries, while email is best for documents or detailed account matters. We aim for clear, practical help in plain UK English, and to resolve most routine queries the same day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, file uploads for verification) |
| General enquiries | [email protected] (general questions, privacy enquiries) |
| Affiliate enquiries | [email protected] (partner programmes and tracking) |
| Phone | +44 20 7946 0831 (UK helpline for urgent account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (email support; live chat 24/7) |
Support via Email
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach any relevant files and expect a reply within a few hours to one working day.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests sent via live chat are often handled immediately, while email cases usually get a response within 24 hours. More complex matters or verification requests can take longer depending on their nature; we’ll keep you updated on progress and expected timelines.
Feedback
We want to hear from you. If you have feedback, ideas or suggestions to improve the site, please tell us, as we read every message and use it to make the service better. Share thoughts via live chat or by email to [email protected]. All feedback is reviewed promptly and helps us improve navigation, offers and the overall user experience.